Shipping policy
Every product is handmade in small batches by real people (hi, that's us!). We take care with what we make and how we pack it. Regular retail orders usually ship in 3 to 5 days, then the carrier takes it from there. Think of it as farm-to-skin, not Prime-to-porch.
Preparation time and delivery time are separate. The timeframes below cover getting your order ready to leave us. Please allow additional time for the shipping service you choose at checkout.
When your order ships
- Regular retail orders: Usually ship in 3 to 5 days, unless the product page gives a different lead time.
- Handcrafted jewelry: Some pieces are ready to ship; others need to be made especially for you. Each piece is unique. If your jewelry needs to be made, please allow 3 to 4 weeks before shipping.
- Wholesale orders: Most standard wholesale orders ship within 5 to 10 business days, depending on order size and product availability. Larger orders and busy periods may require more time.
- Hospitality and guest amenities: Large orders and orders placed during peak periods may take 3 to 4 weeks before shipping. Please check the individual product page for its lead-time information.
- Made-to-order and custom work: Please allow 3 to 4 weeks before shipping for anything made to order, including new or custom scents and products made specifically for your hotel, inn, B&B or other business. This longer timeframe applies instead of the standard retail or wholesale window.
If you are ordering for an event, guest arrival or another important date, contact us before placing your order. We will let you know what is possible. Choosing a faster delivery service does not shorten the time needed to make and prepare your products. If we expect a significant delay, we will contact you.
Shipping options and delivery times
Available shipping services and charges are shown at checkout. Most of our customers choose USPS for its affordability, so that is how most of our orders travel.
For many domestic destinations, USPS Ground Advantage has an estimated transit time of 2 to 5 business days, and Priority Mail has an estimated transit time of 2 to 3 business days. These estimates begin after USPS receives your package; they are not guaranteed arrival dates. Destination, weather, holidays and carrier conditions can affect delivery, and some destinations take longer. The estimate for the service offered at checkout and your carrier's tracking updates are the best guides for your shipment.
Shipping charges and free shipping
Eligible retail orders of $99 or more qualify for free shipping. Guest toiletries and wholesale orders are excluded from this offer. Review the available options and final shipping charge at checkout.
Wholesale shipping is covered by our Wholesale Terms & Conditions. For wholesale accounts in Oregon and Washington, shipping charges will not exceed 10% of the order total. For other locations, charges are based on weight, size and distance.
Tracking your order
We will send a shipping confirmation email with your tracking information when your order ships. You can use the link in that email to follow your package.
You can also sign in to your account using the email address you used at checkout. Open your order to view its status and, once added, its tracking information. If you cannot find your order or shipping email, contact us with your order number and we will help.
A tracking number may appear before the carrier receives the package. A “Label Created” or “USPS Awaiting Item” status is not confirmation that it is already in transit. Tracking updates appear as the carrier scans your parcel. For USPS shipments, you can also enter your tracking number on USPS Tracking.
International shipping
Our website currently accepts shipping orders within the United States. If you would like an order sent outside the U.S., please contact us before ordering so we can discuss whether arrangements are available for your destination and products.
Need a hand?
If your delivery is taking longer than expected, tracking seems stuck, or something arrives damaged, please get in touch with your order number and a brief description of the problem. We will help you work out the next step.
Email info@emzblendz.com, call 866-676-2726, or visit our contact page. For wholesale questions, email wholesale@emzblendz.com.